Refund Policy

Refund policy

Returns and  Exchange Policy

Totoz world -Kenya registration number PVT-5JUEPA3G a limited company duly incorporated in accordance with the company laws of Kenya (“we” or “us” or “our” Totoz world “) located at Totobabyshop.com.

Our goal is to provide you with quality products, satisfactory customer service and efficient customer service.
Products carrying manufacturers’ warranty will be valid as between you and such manufacturer with no liability or responsibility on the part of our company Totoz world Kenya.

We will not process a cash or refund for any items but we will consider a replacement or exchange within 4 days after purchase..

To effect a return or an exchange, you must raise an alert with us within 2 days from the date of delivery or purchase.

The product requiring exchange or return should be received by us within 4 working days of the date of delivery or purchase in order to be eligible for the same.
You are responsible for shipping/courier charges for a replaced/re-shipped product.
In some instances upon our discretion, we may avail free courier/shipping.
Understandably, products cannot be returned or exchanged if:
– Cut to measure, as these have been customised to suit your needs.
– Misused or purposely damaged.
– Used for a purpose other than that for which it was designed.
– Not used as described in the user manual supplied with the product
– The packaging, literature and contents of the goods must be intact or in new condition.